Handling complaints and disputes

Fuel quality problems may become apparent when operational problems are experienced on a plant or onboard ship, or may be identified from routine analysis of samples taken as part of a quality control programme. In the event of problems, taking the correct actions early on, before vital evidence is lost, is essential if any dispute between fuel supplier and buyer/end-user is to be resolved efficiently. Comprehensive fuel sampling will always be important – in spite of what contractual terms may say about the conclusive and binding nature of, for example, the supplier's sample, in practice most disputes are resolved using data from many sets of samples. Collection and retention of contractual documentation, operational data and other evidence will also be important in resolving any dispute.

Liddy Associates can help resolve fuel quality problems by advising on the best options for dealing with a problem fuel, and on the evidence that needs to be collected in case there is a dispute between buyer and supplier. We can advise on the courses of action available in the event of a buyer pursuing a claim for damages against the fuel supplier.

                                                                                               Photo courtesey of MAN Diesel